What Shipping Methods Are Available?
We ship all Indonesian orders with SiCepat and JNE. We ship international orders with Pos Indonesia. Please contact us if you wish to arrange an alternative shipping method.
Do You Ship Internationally?
Yes, we ship internationally with Pos Indonesia.
How Long Will It Take To Get My Package?
Approximately 1-2 days for Jabodetabek area and 2-5 days for capital cities all across Indonesia. It may take up to 21 days for international shipments to arrive.
What Payment Methods Are Accepted?
We take bank transfer payments to our BCA and Bank Mandiri accounts as well as VISA/Mastercard.
Is Buying On-Line Safe?
Our website is secured with 256-bit SSL and our VISA/Mastercard payments are processed securely by PayPal, Midtrans and DOKU.
Orders & Returns
How do I place an Order?
To place an order, simply browse around and select the product you want to order. Open the product page, click the add to cart button, and complete the check-out process.
How Can I Cancel Or Change My Order?
Unpaid orders will automatically expire in 1 x 24 hours. If you need to amend an order you just paid, please contact us immediately via phone or email.
Do I need an account to place an order?
You don't have to; but an account is nice to have especially if you shop often as you can benefit from our cashback and loyalty programs.
How Do I Track My Order?
How Can I Return a Product?
You may return and/or exchange your purchase in 7 days. To be eligible for a return/exchange, the items must be in the same condition as when purchased. A purchase receipt is required to process the return/exchange.